Top Questions About Logos Bible Software and Your Account
- Q: I already own the Logos Desktop Application. What is the best way to install it?
- Q: I am missing a book or multiple books. How do I download them to my Logos software?
- Q: I’m a new customer and recently ordered books from Faithlife. How do I get them?
- Q: I’m having a problem with my Logos Bible Software. Where do I get help?
- Q: I’m still having problems with my Logos Bible Software and the support articles aren’t addressing the problem.
- Q: Where can I learn how to utilize Logos Bible Software to its full potential for me?
- Q: Is it possible to use Logos on my Mobile Device?
- Q: What if I don't have an Apple or Android device?
- Q: I forgot my password. How can I reset it?
- Q: I want to change information like the email associated with my account. How can I edit my profile?
- Q: Is there a place where I can talk about Logos with other users, share tips and get help along the way?
- Q: What is the return policy for my purchases?
- Q: What are the actual download sizes for fresh installs of Logos base packages?
Q: I already own the Logos Desktop Application. What is the best way to install it?
A: You can find install instructions for Logos Bible Software by signing into your Logos.com account, and navigating to www.logos.com/install. If you haven’t heard about our upgrade options for Logos 10 you can learn more about them here.
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Q: I am missing a book or multiple books. How do I download them to my Logos software?
A: Books that you purchase from Faithlife will download automatically when you open the application. If your order does not seem to do so please follow the instructions that match your device in our Missing Resources Desktop and Missing Resources Mobile support articles.
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Q: I’m a new customer and recently ordered books from Faithlife. How do I get them?
A: In addition to providing other types of content and services, Faithlife equips you with digital books as well as tools that greatly enhance those books. To benefit from these books and tools make sure you have downloaded the latest version of Logos Bible Software from www.logos.com/install
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Q: I’m having a problem with my Logos Bible Software. Where do I get help?
A: The first place to look for help resolving any problem you may have with Logos Bible Software is from the support page for the platform you have Logos Bible Software installed:
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Q: I’m still having problems with my Logos Bible Software and the support articles aren’t addressing the problem.
A: We have a thriving community in our forums that love helping people with problems one may experience with Logos Bible Software.
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Q: Where can I learn how to utilize Logos to its full potential?
A: The Logos Desktop application is a very large and expansive research tool. Click here to start finding out how to better leverage Logos Bible Software for your studies.
And for more information, we have a myriad of sources for getting to know how to use Logos better. You can first start at our general training page, also, we have more tutorials and training videos here.
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Q: Is it possible to use Logos on my Mobile Device?
A: Yes! We have mobile options available for iOS (iPhone, iPad, etc) and most Android devices.
Q: What if I don't have an Apple or Android device?
A: If you don't have a compatible mobile device, try opening your device's browser to app.logos.com.
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Q: I forgot my password. How can I reset it?
A: If you know which email address you used to sign in, you can reset your password here.
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Q: I want to change information like the email associated with my account. How can I edit my profile?
A: You can change your email and other account information here.
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Q: Is there a place where I can talk about Logos with other users, share tips and get help along the way?
A: Yes! We have a very active community in our forums, where you can chat with long-time "Power Users" and laymen alike.
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Q: What is the return policy for my purchases?
A: We have a 30-day money-back guarantee return period on all non-subscription products. Once your product is returned, we will process your refund within seven to ten business days. Any specific item may be returned only once for the lifetime of your account. Returns on subscription products are subject to our subscription auto-renew policy.
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Q: What are the actual download sizes for each Logos Base Package?
A: Logos Base Packages download size varies depending on the package. You can estimate your download size using the approximations below.
Approximate Resource Download Size Per Package:
- Starter 5.99 GB
- Bronze 7.89 GB
- Silver 8.71 GB
- Gold 9.98 GB
- Platinum 11.41 GB
- Diamond 13.29 GB
- Portfolio 14.79 GB
- Collector’s Edition 20.09 GB
- Ultimate 78.6 GB
The download sizes above do not reflect the mobile apps. Logos for mobile devices is cloud-based and only uses storage for the application and individual resources you may choose to manually download.