Shipping Policy of Physical Items
We process orders for in-stock merchandise in one to two business days. Orders are processed through our warehouse very quickly, so it is unlikely that we will be able to intercept an order and make changes once the order has been placed. Please note that orders placed after 2:00 p.m. Pacific Time will ship the following business day so there is time to cancel some orders. This excludes Saturday or Sunday and certain holidays.
Orders with express shipping selected (“2-Day” or “Next Day”) are processed and shipped within one business day. However, “2-Day” and “Next Day” indicate the estimated delivery time after the order has been picked up by the shipping carrier, and do not include the processing time at our fulfillment center.
If you received a damaged item, we will ship the exchange item free of shipping charges.
If you should need to return an order, please allow 10 business days from the day your package is received for your return to be processed.
Shipping Policy of Print Books
Some print books ordered through lexhampress.com are not shipped from our facilities. These orders are held to a stricter cancelation period. Print books not cancelled by 8am the day following the order will be shipped out and cannot be recalled as they are shipped from the printer and not from our warehouse. This excludes Saturday or Sunday and certain holidays.
If you should need to return an order, please include your order number or account email so that we may associate the item that you are returning with your account. Please allow 7-10 business days from the day your package is received in our warehouse for your return to be processed.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay, don’t hesitate to email firstname.lastname@example.org or call us at 888-634-2038 (US/Canada) or +1 360-450-3542 (International).