Download Logos
Monday – Saturday 6 AM – 6 PM PDT

Troubleshooting Mobile Guides

Print Friendly and PDF

Guides aren’t working.

Check the following:

  • Are you online or offline? Guides only work when online.
  • Are you signed in to the app? Guides don’t work for anonymous users.


I’m not seeing the same Guide results on Mobile and Desktop.

Guide results on Mobile will only show a subset of the results shown on Desktop.

Was this article helpful?
Suggest an improvement or request a feature