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Troubleshooting Mobile Ed Video Content in the Logos Mobile app

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I can’t watch Mobile Ed videos.

  • Are you online or offline? If you're offline, have both the Mobile Ed text resource and video files been downloaded? If you're online, how strong is your network signal?
  • Are you using Wi-Fi or cellular? Mobile Ed videos can be quite large and will load very slow over cellular networks.

  

The video works but the audio doesn’t.

Is the audio on your device muted? Is the audio working with other apps on your mobile device?

 

For more help, see our article on accessing your Mobile Ed content.

  

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