If the Logos app is not fully synced, you may not have access to all of your resources, notes, and highlights. Usually this syncing will just happen automatically, but you can use the following instructions to try and ensure that the app has fully synced. This can be especially beneficial if you have a large library, or a large quantity of notes or highlights.
If the steps below do not cause the app to sync properly, please contact Customer Support for further guidance.
iOS/iPadOS
-
Confirm the device is on a stable (and fast) Wi-Fi connection.
Note: It is important to use Wi-Fi, and not the data network provided by the devices service provider for your mobile device.
-
We advise connecting the device to an outlet as it may take a while for this process to complete.
-
Disable Auto-Lock by navigating to to Settings on your device, Display & Brightness, and select Auto-Lock. Make sure that Auto-Lock is set to Never.
-
Close any app that is still open, including Settings and the Logos app.
-
Open the Logos app and leave it displaying full-screen. (Do not use any other apps until after this process is finished.)
-
Tap the More icon in the lower-right corner of the app (this icon has three horizontal lines). Tap your account.
-
Wait until the circular arrows to the right of the Sync Your Data button has stopped spinning round. (This may take some time.)
-
Turn Auto-Lock back on.