Report a Problem in Logos | Mac

Creating and Submitting Diagnostic Information for Logos

Problem:

I have encountered an Error, crash or problem in Logos for Mac and need to report it, or a Support Technician has requested Logos Log Files.
See also: What to do if Logos Crashes

Solution:

Step 1: Download the Utility

  1. Download the Logos Logging Utility zip file.
  2. Open "LogosLogging.zip".
  3. Copy the Logos Logging Utility to the Applications folder.

Step 2: Run the Utility

  1. Open Finder.
  2. Go to Applications.
  3. Open the  Logos Logging Utility.
  4. Click the "Enabled" button.


Logos version should match the recognized installed version.

Note: The Logging Utility will not record correctly if Logos is running in the background when you enable logging. You may need to open the Finder: Applications > Utilities > Activity Monitor and manually quit the Logos process (Logos Bible Software, LogosIndexer and LogosCEF if present).

Step 3: Recreate the Problem

  1. If Logos is already open, quit and restart it.
  2. Recreate the problem, crash or bug.
  3. Click "Archive Logs" in the Logos Logging Utility.
      If Logos is freezing or "pinwheeling", use the "Sample" button instead.
  4. Save your logs to the Desktop.

Step 4: Report the Problem

Email Customer Support with the following.
 
  • Steps to reproduce the problem. W
  • What behavior you are experiencing when taking those steps exactly.
  • What you expect to happen.
  • Screenshots demonstrating the behavior.
  • The Log file.


Alternatively, call Customer Support with the information at 1(800)875-6467.

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