What to do if Faithlife Apps request sign in every time.
A recent update to the Faithlife app suite for Android may have damaged the Faithlife "Sync Account" for some users. Please use the instructions below if a Faithlife app is requesting you sign in multiple times on an Android device.
Step 1: Uninstall Apps
to begin, please uninstall your Faithlife apps. Your account data should be synchronized to our servers automatically, so you will not lose any data, but you will be required to redownload any offline resources you may have previously downloaded.
Step 2: Delete Faithlife Sync Account
Please Note: These steps may vary slightly on different devices and different versions of Android OS.
- Navigate to your device's Settings menu.
- Scroll down to Accounts or Accounts and Sync.
Some devices may show accounts immediately, and some may require you first open the Accounts menu.
- Select the "Faithlife" account.
- Tap the 3-Dots or Options button.
- Choose "Delete" or "Remove Account".
Step 3: Reinstall
You can now reinstall the Faithlife app(s). You will be asked to sign into your account when you open the app. After signing in, your account should be remembered in the future, or when signing into any other Faithlife apps.