If you encounter a problem in a mobile app, please use the steps below to report the issue. If you are missing a resource or feature, please read this article before proceeding.
Most problems that occur within the app can be resolved by updating to the current version, reconnecting your internet connection, manually restarting the app, or reinstalling the app. Please attempt these solutions before filing a report. To manually restart your app:
- Close the app by pressing the "Home" button on your device.
- Open the background apps tray by double-pressing the "Home" button.
- Tap the Logos app to completely close the app.
- Make sure you have internet access.
- Open the Logos app from your home screen.
Reporting an Error:
If the above steps did not resolve your problem, please let us know. The Mobile Apps for iOS and Android use a built-in logging feature to report problems to development. You can access this feature using the instructions below.
- Open the app.
- Tap the More Items Menu icon
in the lower right corner of any open panel.
- Scroll down to the Settings section and tap
About.
- Press Report a Problem and hit Continue.
- A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book or feature you may have been using, what passage you were working in, and whether the problem occurs consistently or at random.
- When finished, press Send to send your report. A technician will reply as soon as possible.
Note: It may be easier to describe the issue by including a screenshot. This can be done using the method particular to your device. Your screenshot will be recorded with your other photos on the device and can be "shared" from there. Please send your screenshot, including a description to mobilesupport@logos.com.