Troubleshooting Problems With Loading the Logos Home Page
For a small number of Windows users, the Logos home page won’t scroll, and/or has a blank black or white page.
This issue is often related to outdated graphics card drivers, especially on Intel graphics cards.
Update your graphics card drivers.
Step 1: Find your graphics card information
- Hold the Windows key and R key together (Win+R) to open the Run dialogue box.
- Type “dxdiag” (without the quotes) and hit Enter
- The DirectX Diagnostic Tool opens. Click the Display tab.
- Click the Display tab for information about your graphics card ("Device Name" ) and driver.
Step 2: Update drivers online
Search the web for the name of your graphics card device, or use the appropriate manufacturer link below:
Step 3: Further Help
If this problem persists contact your graphics card manufacturer or your computer manufacturer for help troubleshooting the graphics card driver.