Problems with Logos Setup or Updating Logos

Logos uses Microsofts' BITS to download necessary files to support and install Logos. If the above solutions do not resolve the issue, it may be possible the BITS service has been damaged, is overloaded, or is disabled. Use BITSAdmin to check the BITS' current status.

BITSAdmin Utility:

• Click the Start menu .

• Type in cmd.exe.

• Right-click on cmd.exe.

• Choose Run as administrator.

• Type: BITSADMIN /LIST and hit enter.

This will display one of three possible results:

Result 1

A list of Jobs appears

If you receive a list of "jobs", we know BITS is enabled, but if that list contains more than 50 items it's possible that it has become overloaded. We can clear the list to resolve this.
In most cases, overloaded downloads are stuck in a "suspended" or "error" state and will not download on their own anyway. Type the command BITSAdmin /list and press Enter/Return to view a list of current BITS download "jobs" .

If you see over 50 jobs you may need to run the BITSAdmin /reset to clear the BITS jobs in order to allow LogosSetup access to BITS. The /reset command cancels downloads currently using BITS.

It is recommended to run Windows Update after doing this. If you receive an error downloading Windows Updates speak with a Windows certified technician.

Result 2

BITS ADMIN Hangs

After running the bitsadmin /list command the Command Prompt may stop responding and will not accept user input.

This may indicate a problem with the BITS service. Running the winsock reset (see below) command and restarting the computer may fix this problem.

Reset the winsock catalog

If the download process hangs and provides no error messages, resetting the computer's network adapter may be necessary. This is done by opening a Command Prompt as an administrator (see Using BITSAdmin above) and running the following command:

netsh winsock reset

Restart the computer and run BITSAdmin /list.

If there are still no results there is a chance the BITS service may have been damaged by a malware attack or disabled by your administrator in order to control what updates your computer recieves.

You will you will need to contact your network administrator, computer manufacturer, or Microsoft for assistance repairing or enabling BITS before you will be able to use the Logos.

Result 3

BITS generates a Transient Error

If you receive a Transient Error when running bitsadmin /list you will want to obtain a set of "verbose" BITSadmin logs. Copy and paste the following command into the command prompt and hit enter:

bitsadmin /list /verbose > "%USERPROFILE%\Documents\bitsverbose.txt"

The BITSadmin verbose logs are located in your Documents folder with the name bitsverbose.txt. Use the contents of the log to find the specific error number.

You can use this to investigate what is causing the transient error in Windows' BITS service, or provide this information to a computer technician to help them troubleshoot the problem for you.

If you use the Windows Firewall, these steps will help you "allow" Logos to communicate with the Logos servers to update Logos or Logos resources.

• Download LogosSetup.exe from the install page here and save it to your Desktop.

• Click the Start menu in the bottom-left hand corner of your screen.

• Click the gear icon on the left.

• In the Find a setting field type firewall.

• Select Allow an app through Windows Firewall.

• Click Change Settings and Allow another program...

• If Logos Bible Software is not listed, click Browse... and locate the Logos.exe file.

  Default Location: C:\Users\your name\AppData\local\Logos\Logos.exe

• Click Add.

• Logos Bible Software" will now appear in the list.

   

  

• Click "OK" to apply the changes and retry the Logos download.

(See Also: Using Logos with Security Software)

Third-party security software may vary, but the general principles are the same.

Look for a "Settings", "Options" or "Firewall" menu, then open the "Allowed Programs", "Exceptions" or similar menu to add Logos.exe and/or LogosSetup.exe to the exceptions list. If you need more specific help with a third-party security software you can contact the creator of the software for more specific instructions on how to allow program exceptions.

If you connect to the internet through a large Campus or Office network, it is possible you connect through a Proxy. Proxy Settings are usually controlled by your Network Administrator. You can enter proxy setting information into the Sign in window for Logos on Windows.

• Hold the Control key down before and while you open Logos.

• Keep Control held down until the sign in window appears.

• Click Proxy Settings and enter your proxy information.

Even if you don't have a proxy setup by a network administrator, it's possible Windows' proxy has been enabled in Windows. Whether you recall enabling it there or not it is worth checking.

• Click the Start menu.

• Click the "gear" icon.

• Click Network & Internet.

• Click Proxy on the left.

• Make sure under Manual proxy setup" that Use a proxy server is set to off.

Confirm that the connection to the internet is not metered within Windows.

1. Select Start > Settings > Network & Internet > Wi-Fi > Manage known networks.
2. Select the Wi-Fi network > Properties
3. Under Metered connection toggle Set as metered connection to Off.