Problems with Logos Setup or Updating Logos

Logos uses Microsofts' BITS to download necessary files to support and install Logos. If the above solutions do not resolve the issue, it may be possible the BITS service has been damaged, is overloaded, or is disabled. Use BITSAdmin to check the BITS' current status.

BITSAdmin Utility:

1. Click the Start menu .

2. Type in cmd.exe.

3. Right-click on cmd.exe.

4. Choose Run as administrator.

5. Type: BITSADMIN /LIST and hit enter.

This will display one of three possible results:

Result 1

A list of Jobs appears

If you receive a list of "jobs", we know BITS is enabled, but if that list contains more than 50 items it's possible that it has become overloaded. We can clear the list to resolve this.
In most cases, overloaded downloads are stuck in a "suspended" or "error" state and will not download on their own anyway. Type the command:

BITSAdmin /list 

Then press Enter/Return to view a list of current BITS download "jobs" .

If you see over 50 jobs you may need to run the following to command to clear the BITS jobs:

 BITSAdmin /reset 

We recommend check for and install updates via Windows Update after resetting BITS jobs. If you receive an error downloading Windows updates speak with a Windows certified technician.

Result 2

BITS ADMIN Hangs

After running the bitsadmin /list command the Command Prompt may stop responding and will not accept user input.

This may indicate a problem with the BITS service. Running the winsock reset (see below) command and restarting the computer may fix this problem.

Reset the winsock catalog

If the download process hangs and provides no error messages, resetting the computer's network adapter may be necessary. This is done by opening a Command Prompt as an administrator (see Using BITSAdmin above) and running the following command:

netsh winsock reset

Restart the computer and run BITSAdmin /list in Command Prompt one more time.

If there are still no results there is a chance the BITS service may have been damaged by a malware attack or disabled by your administrator in order to control what updates your computer receives.

You will you will need to contact your network administrator, computer manufacturer, or Microsoft for assistance repairing or enabling BITS before you will be able to use the Logos.

Result 3

BITS generates a Transient Error

If you receive a Transient Error when running bitsadmin /list you will want to obtain a set of "verbose" BITSadmin logs. Copy and paste the following command into the command prompt and hit enter:

bitsadmin /list /verbose > "%USERPROFILE%\Documents\bitsverbose.txt"

The BITSadmin verbose logs are located in your Documents folder with the name bitsverbose.txt. Use the contents of the log to find the specific error number.

You can use this to investigate what is causing the transient error in Windows' BITS service, or provide this information to a computer technician to help them troubleshoot the problem for you.