Error Writing to File

Unable to Update Logos

Symptoms:

When updating Logos, you may receive a message "error writing to file" which prevents the update from installing.

Problem:

This error can occur if the permissions or ownership for Logos files have been changed. This may be caused by certain PC "Cleaning" or Security software. To fix it, we need to repair the ownership settings on the Logos folder and files or we can elevate the process temporarily.

Solution 1:

This is caused by a problem in your Windows configuration. We strongly recommend fixing the configuration issue as the long-term solution, by resetting the ownership of the Logos directory, and applying that change to all subcontainers and files.

Warning: Modifying ownership and permissions in the Windows Users folder can be dangerous and may prevent access to other files if not done correctly. Because you are modifying your Windows configuration, we may be unable to assist you. If you need help, please contact a tech-savvy friend, Microsoft technician or your computer manufacturer for assistance.

You can still follow the Temporary Work Around in the meantime.

Part 1: Find the Logos Data Folder

To begin, we need to access the Logos data folder in Windows Explorer.

  1. Right-click the Logos icon.
  2. Choose "Open file location" to open the Logos directory.
  3. Click the parent directory in the address bar (usually "Local").

Part 2: Open Advanced Security Settings

You should see several folders in the Local directory.

  1. Right-click the "Logos" folder.
    Your Logos folder may have a number next to it if you upgraded from a previous version.
  2. Choose "Properties".
  3. Click on the "Security" tab.
  4. Click the button.

The Advanced Security Settings windows should open. You should already own this folder, but you're getting this error because one of its sub-folders or files is not inheriting this setting.

To fix that, we want to change the Owner of this folder and apply that change to all subcontainers and objects (even if the owner appears correct on this folder).

Part 3: Changing Owners

Note: The following steps will be different, depending on your version of Windows. Please follow the steps which best match your system.

Windows 8.1 and above:

  1. Click at the top of the window.
  2. Click the button.
  3. Make sure *your computer name* is selected.
    It will have a computer icon.
  4. Click the button.
  5. Click the button.
  6. Select from the list and click "OK".
  7. Click "OK" again.
  8. Check "Replace owner on subcontainers and objects".
  9. Click "OK" again, until all properties windows are closed.

Network Logins: If you log into your computer through an office network, these steps may be slightly different. In step 3, you will need to select your network, instead of your computer. If you're unsure, consult your Network Administrator before making any changes.

Windows 7 SP 1:

  1. Click on the "Owner" tab.
  2. Click the button.
  3. When prompted, Click "Yes" or "Allow" to continue.
  4. Click the button.
  5. Select from the list.
  6. Check the "Replace owner on subcontainers and objects" box.
  7. Click "OK" until all properties windows are closed.

You can now retry the Logos update. It should work if we selected the correct user account. If not, please use the temporary work around below and ask a tech-savvy friend, your network administrator, computer manufacturer or a certified Microsoft technician to assist you with the steps above.

Solution 2

See: Unable to Update or Install.


If the above does not resolve the problem it is likely the source of the problem resides elsewhere in the user directory and should be handled by your network administrator, computer manufacturer or a certified Microsoft technician.

Temporary Work Around:

We do not recommend it, but you can work around this issue temporarily by using these steps:

  1. Close the Logos software.
  2. Right-click the Logos icon on the desktop, and choose “Run as Administrator.” (If Logos is pinned to the taskbar, right-click, then in the menu, right-click again on Logos Bible Software, and choose “Run as Adminstrator.”).
  3. When the User Account Control prompts “Do you want to allow...”, click Yes.
  4. When Logos prompts to install the update, click Yes again.

This will "elevate" the process, and should allow the update to install, but this does not resolve the root issue and will require administrator authentication every time Logos prompts to update.

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