We work hard to ensure the installation process for Logos is as smooth and trouble-free as possible. However, it is possible you may encounter certain problems during the installation or download process, usually because a computer is not configured correctly. Things like missing Microsoft or Windows updates, components, and some security settings can prevent Logos from installing or updating correctly. You may not be aware of these issues until the error occurs.
This article will attempt to guide you through resolving these issues. Please read through the common errors below and choose the option which best fits your situation.
- "Error writing to file C:\..."
May occur when Windows Account permissions are misconfigured.
- "Unable to download a required file."
Most often caused by a firewall or security program.
- "The feature you are trying to use is on a network resource"Or, "Another version of this product is already installed"
This may occur if the Logos installer keys are damaged or duplicated somehow.
- "Installation of ________ did not succeed."
May occur if Windows Installer is busy or misconfigured.
- Warning 1946
Non-critical error updating shortcuts.
- "Key not valid for use in specified state."Or, "Object already exists."
- "Installation of Microsoft .NET Framework did not succeed."
- Unable to create or save in the folder into which. . ."
This message appears when AOL Fortress is installed.
- "The selected user does not have sufficient privileges to complete the setup. Please choose Administrator form the Run As... dialog."
Occurs when the Windows profile's Documents folder is set somewhere other than the default.
If you encounter an error not covered on this page, please contact support for further assistance.