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What to do if Logos Crashes | Windows

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What to Do If the Logos or the Logos Indexer Crashes

Problem:

When opening or using Logos, you may receive the following message:

"Logos Bible Software has stopped working"
May also occur for "Logos Bible Software Indexer"

 

This is a generic response from Windows and does not provide much actionable data, but there are a few general responses we can apply to attempt to fix the most common causes.

Note: It is not recommended to attempt these solutions unless the problem occurs more than once. Sometimes an external variable can cause a "fluke" or one-time crash. These instructions are intended to resolve a recurring issue.

    • Solution 1: Update Logos Manually

    • Often times updating to the latest version will fix whatever is causing Logos to crash. To do this simply install the latest update from the installation page.

    • Solution 2: Verify Windows is up to date

    • Click here and chose your version of Windows from the Product drop down menu to learn how to check for Windows updates

    • Solution 3: Repair the Installation

    • Sometimes repairing Logos Bible Software via Windows' Repair tool in "Programs and Features" will fix what is causing the crash.

      1. Press Windows+R (the Windows key is in the bottom-left corner of the keyboard).
      2. Copy and paste appwiz.cpl into the Run dialog box.
      3. Click OK.
      4. Find Logos Bible Software, right-click it and click "Repair."
      5. Allow Windows to run the install to repair the software.
      6. Open Logos Bible Software.
    • Solution 4: Open Logos to a blank layout

      1. Press and hold the Control key down.
      2. Open Logos with the Control key still depressed.
      3. When the sign in window appears release the Control key and click "Sign in." (Logos should open to a blank layout)
      4. To navigate to the home page click the house icon in the top left or use Logos as you normally would.
    • Solution 5: AMD Graphics Cards

    • If your computer has an AMD graphics card check to see if Plays.TV is installed, and follow the instructions here.

    • Solution 6: Crash when opening or configuring a panel

    • If you are using Windows 7 SP 1 and Logos is crashing when opening or configuring a panel this article may resolve the problem

Still having trouble?

If these solutions do not resolve the issue, it will be necessary to collect more information about the problem. Please visit the enable and submit logs page for instructions on how to collect and submit more data to troubleshoot the problem.

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