Download Logos
800-875-6467
Monday – Saturday 6 AM – 6 PM PDT

Missing Resources | Verify Login Account

Print Friendly and PDF

Problem:

Logos is missing a resources or multiple resources.

 

Solution:

Logos resources are tied directly to a single Faithilfe account at Logos.com. If resources are still not downloading, it is possible that the incorrect account is logged into Logos.

Check Logos Account Login:

  • Open Logos.
  • Type "Show About" in the Go box.
  • Verify the Licensed to email address is the same address used to purchase the missing resources.

If the email address in Logos does not match the address used to purchase resources, follow the steps below.

Warning: Multiple Accounts
If you've made purchases with more than one email address, please Contact Customer Service before attempting this solution.

Windows:

  • Close Logos.
  • Hold down the CTRL key.
  • Open Logos, keeping CTRL held until a "Sign in" option appears.
  • Sign in with the email address used to purchase.

Mac:

  • Close Logos.
  • Go to Finder > Applications.
  • Hold down the Command key.
  • Open Logos (from Applications), keeping Command held until a "Sign in" option appears.
  • Sign in with the email address used to make the purchase.
Was this article helpful?
16 out of 32 found this helpful

We're sorry to hear that! Tell us why.
(If you're having trouble using Logos, please contact us directly.)