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About Free Support

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Understanding the Logos "Free Support" Life-cycle.

We offer three levels of free support for Logos applications. To better understand your support options, please review the information below.

Current Software Status | May 28, 2019

Support status for Logos applications has changed to the following:

Supported Logos 8.0+
Verbum 8.0+
Windows 7 SP1,
Windows 8.1
Windows 10 "Anniversary Update" (Windows 10 Version 1607 or later)
OS X 10.11 and above
Maintenance NA
Unsupported Logos 7.19 and earlier
Libronix DLS
Logos Library System
Beta versions of Windows and macOS
All distributions of Linux
Windows 7 and earlier
Windows RT
Windows 10 S
OS X 10.10 and earlier

 

Support Level Summary

A summary of the features and available support options by category are shown in this table:

Feature or Support
Supported
Maintenance
Unsupported
Textual Resources
Some
Sync Documents & Settings
Some
Access Web Services
Some
Critical Bug Fixes
 
Phone & Email Support
 
New Features
   
Non-Critical Bug Fixes
   
New OS Support
   
Old OS Compatibility  
Some
Some
Forum Support
Some
Some

 

Supported

Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.

Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:

Maintenance

Maintenance versions receive free updates online and can read the latest textual resources, but may not support newer data sets and features. They can sync documents & settings, will get critical bug fixes, and have full email and telephone support. Maintenance versions may run on older operating system versions, but may not receive new features or access to new data sets.

To pursue support for your maintenance software, please use the following options:

Unsupported

Unsupported versions do not receive updates and may not read the latest resource files. Web services that are only used by Unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.

Telephone and email support are unavailable or extremely limited, but you can still request help in the Forums. You may be required to update before receiving assistance.

Frequently Asked Questions

Q: Where can I download Logos from?

A: You can install Logos by following the instructions here.


I still have an older version of Logos...

Q: Do I have to buy Logos?
A: It is possible to order the Logos Basic package which will get you access to the newer version of Logos. There will be an installation link for Logos after the order has been completed. If need be, you can then also install Logos from the install page here.

Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own the permanently. Consider a Base Package Upgrade.
Get an Upgrade Quote >>

Q: Will I lose anything I already own if I update?
A: No. Updating versions of Logos never results in losing books or other resources.


I have an older version of Windows or Mac OS X...

Q: Will Logos work on my computer?
A: Older operating systems (such as Windows XP or Vista, Mac OS X 10.10) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Logos.

Q: Can I still use an unsupported version of Logos?
A: Because of changes to SSL versions of Logos before Logos 7.19 will not be able to connect to our servers. This will result in not being able to use Logos online.

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