About Free Support

Understanding the Logos "Free Support" Life-cycle.

We offer three levels of free support for Logos applications. To better understand your support options, please review the information below.

Current Software Status | Feb 4, 2019

Support status for Logos applications has changed to the following:

Supported	Logos 8.0+ Verbum 8.0+ Windows 10 "Anniversary Update" (Windows 10 Version 1607 or later) macOS 10.14 and above
Maintenance	Windows 7 SP1, Windows 8.1 OS X 10.11 macOS 10.12 macOS 10.13
Unsupported	Logos 7.19 and earlier Libronix DLS Logos Library System Beta versions of Windows and macOS All distributions of Linux Windows 7 and earlier Windows RT Windows 10 S OS X 10.10 and earlier

 

Support Level Summary

A summary of the features and available support options by category are shown in this table:

Feature or Support	Supported	Maintenance	Unsupported
Textual Resources	✔	✔	Some
Sync Documents & Settings	✔	✔	Some
Access Web Services	✔	✔	Some
Critical Bug Fixes	✔	✔
Phone & Email Support	✔	✔
New Features	✔
Non-Critical Bug Fixes	✔
New OS Support	✔
Old OS Compatibility		Some	Some
Forum Support	✔	Some	Some

 

Supported

Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.

Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:

• Browse the full Support Knowledge Base.
• Peruse or post your own thread in the Forums.
• Visit our contact page for further assistance.

Maintenance

Maintenance versions receive free updates online and can read the latest textual resources, but may not support newer data sets and features. They can sync documents and settings, will get critical bug fixes¹, and have full email and telephone support. Maintenance versions may run on older operating system versions, but may not receive new features or access to new data sets.

 

To pursue support for your maintenance software, please use the following options:

• Browse the complete support archive.
• Peruse or post your own thread in the Forums.
• Visit our contact page for further assistance.

Unsupported

Unsupported versions do not receive updates and may not read the latest resource files. Web services that are only used by Unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.

Telephone and email support are unavailable or extremely limited, but you can still request help in the Forums. You may be required to update before receiving assistance.

Frequently Asked Questions

Q: Where can I download Logos from?

A: You can install Logos by following the instructions here.

 

I still have an older version of Logos...

Q: Do I have to buy Logos?
A: It is possible to order the Logos Basic package which will get you access to the newer version of Logos. There will be an installation link for Logos after the order has been completed. If need be, you can then also install Logos from the install page here.

Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own them permanently. Consider a Base Package Upgrade.
Get an Upgrade Quote >>

Q: Will I lose anything I already own if I update?
A: No. Updating versions of Logos never results in losing books or other resources.

 

I have an older version of Windows or Mac OS X...

Q: Will Logos work on my computer?
A: Older operating systems (such as Windows XP or Vista, Mac OS X 10.10) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Logos.

• On Microsoft.com: How to upgrade Windows.
• On Apple.com: How to upgrade Mac.

Q: Can I still use an unsupported version of Logos?
A: Because of changes to SSL versions of Logos before Logos 7.19 will not be able to connect to our servers. This will result in not being able to use Logos online.

 

---

¹ While operating systems and versions of Logos will continue to receive the same updates other versions of Logos receive, updates, we will no longer test the application on these operating systems, nor deliver bug fixes that exclusively affect them.