To better understand your free support options, please review the information below.
Current Software Status | November 11, 2025
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Support status for Logos applications has changed to the following:
| Supported |
Application Windows macOS
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| Unsupported |
Application
Windows
macOS
Linux
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Support Level Summary
A summary of the features and available support options by category are shown in this table:
| Feature or Support |
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| Textual Resources |
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| Sync Documents & Settings |
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| Access Web Services |
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| Critical Bug Fixes |
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| Phone & Email Support |
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| New Features |
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| Non-Critical Bug Fixes |
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| New OS Support |
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| Old OS Compatibility |
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| Forum Support |
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Supported
Supported (current generation) applications receive the following: free online updates, all bug fixes, new features, access to the latest resources and data sets, ability to synchronize documents and settings, and come with access to our online support knowledge base as well as full email and telephone support.
Supported versions may require newer operating system versions in order to stay current. To pursue support for your current generation software, please use the following options:
- Browse the full Support Knowledge Base.
- Peruse or post your own thread in the Forums.
- Visit our contact page for further assistance.
Unsupported
Unsupported versions do not receive updates and may not have access to the latest resource files. Web services that are only used by unsupported versions may be discontinued without notice. Documents and settings created in an unsupported version may not sync to the latest versions of the software.
Telephone and email support are unavailable or extremely limited, but you can still request help in the forums. You may be required to update before receiving assistance.
Frequently Asked Questions
Q: Where can I download Logos ?
A: You can install Logos by following the instructions here.
You can find download links for older versions of Logos at the Logos Downloads Archive.
I still have an older version of Logos...
Q: Do I have to buy or subscribe to Logos?
A: By opening the app, whether on desktop, mobile, or the web, the newer, free version of Logos will automatically unlock. If you are already running version 8 or above, you need to make sure that you have automatic updates turned on for the free version to automatically unlock. If you have Logos 7 or earlier, Logos will not automatically update to the new version. Instead, you'll need to download the installer from Logos.com.
Note: This free download contains a limited number of new features, resources, and books on an "access-only" basis. This means you can access them but you do not own them permanently. Consider a subscription to keep Logos up to date and get access to all the newest features.
Logos Subscriptions
Q: Will I lose anything I already own if I update?
A: No. Updating versions of Logos never results in losing books or other resources.
I have an older version of Windows or MacOS...
Q: Does Logos work on older operating systems?
A: Older operating systems (such as Windows 7, 8.1, macOS 12) do not support the newer software. You will need to upgrade your operating system or computer to something more current to use Logos.
- On Microsoft.com: How to upgrade Windows.
- On Apple.com: How to upgrade Mac.
Q: Can I still use an unsupported version of Logos?
A: Yes, but you will not have access to new features and upgrades, and may experience difficulties syncing between devices.
1
Logos and Windows 10 support
Microsoft ended support for Windows 10 on October 14, 2025. After that date, Windows 10 will no longer receive improvements and security updates will be limited.
What you should do
- Upgrade to Windows 11 if your PC supports it:
- Select Start Settings Update & Security.
- Click Check for updates to see if Windows 11 is available for your PC.
- If your PC can’t run Windows 11, enroll in Microsoft’s Extended Security Updates (ESU) program. ESU is free for most home users, but is a paid upgrade for organizations.
What happens to Logos after Microsoft stops supporting Windows 10?
- Logos requires a supported version of Windows or macOS. However, as a courtesy, it will be possible to install new versions of Logos on Windows 10 for a limited time after October 14, 2025.
- Logos technical support for Windows 10 will be limited after October 14. We will support where we can, but we won't be able to offer help for crashes or bug reports, or escalate problems to our technical team.
How long will this continue?
- We expect new versions of Logos to be able to be installed on Windows 10 into 2026.
- We will try to give at least 12 weeks’ notice before ending this courtesy, though if a major issue occurs only on Windows 10, this might not be possible.
- When new versions of Logos can no longer be installed, you will still be able to use your existing Logos version, but over time:
- Some new books may not be available.
- Some online features may stop working.
What if I can't upgrade or buy a new computer?
The Logos web app will remain available to customers using unsupported versions of Windows or macOS in up-to-date browsers .