By default, Logos automatically detects and downloads newly added or missing resources to your Library. However, it’s also possible to configure Logos to access some resources in the cloud (in which case they would be visible in your Library but not downloaded to your computer), or only download them manually or at certain times. If you believe resources are missing, try the following:
Double-check the resource really is missing from your Library.
It’s easy to mistype an author's name or resource title. And, occasionally, resource titles might differ slightly from what you expect. Therefore, as well as searching for the resource by Title, also try searching for it by the author’s name - and you can use filters in the Library to ensure you are only searching titles or authors (not other information associated with the resource).
For example, you might be looking for R.C. Sproul's book Essential Truths of the Christian Faith. A search for title:"Essential Truths" would find it:
However, if you have misremembered the title as Important Truths of the Christian Faith, then the search would not show the book:
But searching by author would find it and show you have the book in your Library:
It’s also possible to filter the Library, which might prevent you from seeing the book. Therefore, make sure you’ve removed any filters from the lefthand sidebar in your Library. If, for example, you had selected the Bible Commentary filter from the sidebar, only commentaries written by Sproul would appear and not the book you are looking for:
Click All at the top left of the filter list to clear all filters and Library searches:
If you’ve just bought the book, sorting your Library by Recently Updated may help you to find it.
Check which account you’re signed into.
Make sure you’re signed in to Logos using the same account you used to buy the resource. You can check the account by clicking on your account profile picture at the bottom left of the Logos main window:
Check that the resource has not been hidden.
You can permanently hide resources from your Library if you’re not interested in them. Double-check that the resource you’re looking for hasn’t been hidden.
Manually check for new resources or resource updates.
You can use a couple of special commands to ask Logos to check for updates: update now to check for new resources and software updates; update resources to check for updates to resources.
If these steps successfully download the missing resource, you may want to change your internet and download settings, to ensure future resources are downloaded automatically.
Update and restart Logos.
Newer Logos resources require the latest version of the software. Be sure to update to the latest version of Logos.
Check the web app to see if you can find the resource there.
If you’ve followed all the steps above and still can’t the missing resources, you may need to contact us for additional help. Before you do so, visit https://app.logos.com/ and check to see whether you can find the resource there. That will help us diagnose your problem more quickly.
If you cannot find or open a resource in the Logos, Verbum, Biblia, Faithlife Study Bible, or Faithlife eBooks app, follow these troubleshooting steps.
Solution 1: Check the Library Toolbar
This brief video explains how to find your resources. To view all of your resources, make sure that you have selected Library from the toolbar, and that nothing is entered into the Search field.
Solution 2: Verify Internet Access and Account Details
Internet Connection:
The Logos Bible app is primarily “cloud-based.” Resources, search results, and other features require an internet connection. Be sure your device has an active internet connection before opening the app to ensure all features and resources are available.
Account Details:
To verify your account, tap the More Items Menu , tap Settings, and find Accounts. Your account email address should be listed.
If it is not, tap Sign in. If the wrong address is listed, uninstall and reinstall the app as shown below.
Solution 3: Manually Restart the device
By restarting the device, you will refresh the syncing engine.
Solution 4: Re-Install the App
If your resources are still not visible, or if the wrong account is listed, reinstall with the instructions here.
Note: If after following these solutions you need additional help, tap the More Items Menu , tap Help, and contact support by selecting Report a Problem.