Note: The team at Logos are not tax professionals and therefore cannot give tax advice. To ensure you have the appropriate tax form on file, please speak with your tax professional.
To receive payments from impact.com, ensure your account meets the following criteria:
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Tax Information:
- Both U.S. partners and international partners will need to fill out the appropriate tax form through Impact.com. You can find the appropriate tax documentation under the Tax Document section here.
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Phone Verification:
- Verify your phone number to enable two-factor authentication by navigating to your user profile and following the prompts to enter and confirm your number.
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Bank Account Setup:
- Enter your bank or PayPal account details in the Finance section of your account settings.
- Set your Autopay preference:
- Balance Threshold: Automatic withdrawal when your balance reaches a specified amount (minimum $10 or equivalent).
- Fixed Day: Automatic withdrawal on a set date each month, provided your balance is above $10 or equivalent.
For more details on adding your tax information, click here.
For more details on tax documents, click here.
Important: If impact.com cannot process payments to you for six months due to incomplete information, a monthly maintenance fee of $10 will be charged starting in the seventh month until the issue is resolved or your account balance reaches zero.
For detailed instructions, refer to impact.com's official guide here.
If you’re payout is delayed, there may be several factors including:
- Incomplete Account Information: Ensure your tax documents and bank details are verified and up-to-date.
- Unmet Autopay Conditions: Payouts occur when your balance reaches a set threshold or on a specified date. Delays can happen due to weekends, holidays, or balances below $10 USD.
- Incomplete Payout Lifecycle: Commissions undergo a process before becoming payable. Pending actions may not yet be eligible for payout.
- Holiday Payout Schedule: There may be a delay due to holiday pay schedules in the United States.
- Recent Bank Detail Changes: Updating bank information triggers a 48-hour security hold on payments.
For detailed guidance, refer to impact.com's official article here.
If you haven’t received credit for a sale and you think you should have, please reach out to partnerships@logos.com with the proof of sale (order number) and your affiliate ID. Please note that Logos is not responsible for sales that were not tracked due to customer technical issues or tracking-blocker software.
Still have questions? Please reach out to partnerships@logos.com to email someone from our team.