Automated Emails Sent to Users

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As you manage your licenses using Portal, a series of automated messages will be sent out to your users to alert them of important changes.  You can preview these emails and their intention below.

 

*Important: It is recommended that your I.T. department whitelist customerservice@logos.com to prevent these emails from getting blocked.  If your users do not receive these emails, it is most likely that the emails are being filtered or blocked.  These emails will come from Sender: customerservice@logos.com. Please have your IT department add this email to the approved sender list so that users receive notifications.  

 

License Claim Notification

Goal: To let your users know they have access to a license and need to claim it.

 

What happens once a user clicks the claim link in the email?

 

First, the user will be directed to a webpage where they will need to verify their identity by entering the email you used to grant access to the library in Portal.  This will be the same email where they received the claim notification.  This email address will be populated in the text box for the user.  

 

 

Next, a final verification link will be emailed to the user.  This link will be used to claim any Logos content that has been granted.  Users simply need to click the link.

 

 

Last, users will be directed to a webpage where they will be prompted to create or sign in to a Logos account.  This can be an existing Logos account if the user already has one.  If not, the user will need to create a new one.    

 

 

The account the user signs in to during this step will be associated with the user account the school created in Portal.  Once signed in, the claim process is complete, and users will be directed to a new webpage where they can click "View content" to start using Logos.

 

 

 

License Access Notification

Goal: To let your users know they have successfully claimed their license and can begin using the Logos apps.

 

 

License Removal Notification

Goal: To notify users when a license has been removed from their account.

 

Notification of Permanent Ownership

Goal: To let users know their license status has been changed from temporary access to permanent ownership.  

 

 

 

 

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