As you manage your licenses using Portal, a series of automated messages will be sent out to your users to alert them of important changes. You can preview these emails and their intention below.
*Important: It is recommended that your I.T. department whitelist customerservice@logos.com to prevent these emails from getting blocked. If your users do not receive these emails, it is most likely that the emails are being filtered or blocked. These emails will come from Sender: customerservice@logos.com. Please have your IT department add this email to the approved sender list so that users receive notifications.
License Claim Notification
Goal: To let your users know they have access to a license and need to claim it.
Successful Claim Notification
Goal: To let your users know they have successfully claimed their license and can begin using the Logos apps.
License Removal Notification
Goal: To notify users when a license has been removed from their account.
Notification of Permanent Ownership
Goal: To let users know their license status has been changed from temporary access to permanent ownership.