As you manage your licenses using Academic Portal, a series of automated messages will be sent out to your students to alert them of important changes. You can preview these emails and their intention below.
*Important: It is recommended that your school's I.T. department whitelist support@logos.com to prevent these emails from getting blocked. If your students do not receive these emails, it is most likely that the emails are being filtered or blocked. These emails will come from Sender: support@logos.com. Please have your IT department add this email to the approved sender list so that students receive notifications.
License Claim Notification
Goal: To let your students know they have access to a license and need to claim it.
What happens once a student clicks the claim link in the email?
First, the student will need to verify their identity by entering their school domain email (or the email entered into Academic Portal by the school).
Next, a verification code will be emailed to the student. This verification code will be used to claim any Logos content that has been granted to them. Students simply need to enter and submit the code.
Last, students will be prompted to create or sign in to a Logos account. The account they sign in to during this step will be associated with the user account in Academic Portal. Once signed in, the claim process is complete, and students can go to the Logos web app to start using Logos.
License Access Notification
Goal: To let your students know they have successfully claimed their license and can begin using the Logos apps.
License Removal Notification
Goal: To notify students when a license has been removed from their account.
Notification of Permanent Ownership
Goal: To let students know their license status has been changed from temporary access to permanent ownership.