If you cannot find or open a resource in the Logos, Verbum, Biblia, Faithlife Study Bible, or Faithlife eBooks app, follow these troubleshooting steps.
Note: If after following these solutions you need additional help, tap the More Menu icon , tap Help, and contact support by selecting Report a Problem.
Skip ahead to:
- Solution 1: Verify Internet Access
- Solution 2: Verify Account Details
- Solution 3: Reindex your Library (iOS only)
- Solution 4: Manually Restart the App
- Solution 5: Re-Install the App
Tip: Watch this video, and be sure that your Library search field is clear when browsing for a specific book title.
Solution 1: Verify Internet Access
The Logos Bible app is primarily “cloud-based,” meaning resources, search results, and many other features are internet-dependent. Be sure your device has an active internet connection before opening the app to ensure all features and resources are available.
If you did not have internet access when the app was opened, switch your device to Airplane Mode, then back again to refresh the connection.
Additionally, newer Logos resources require the latest version of the software. Ensure the app is updated on your device.
Solution 2: Verify Account Details
The Faithlife mobile apps display resources based on the account that is signed into the app.
Account Types
Resources will vary by account as follows.
| Account Type | Available Resources |
| No Logos.com Account | Very limited free resources (about 30) None downloadable |
| Logos.com Account No Purchases |
More free resources (about 60) None downloadable |
| Logos.com Account With Purchases |
More free resources (about 60) Any owned mobile capable1 resources Owned resources are downloadable |
Active Account
If you feel you are missing resources, based on the above table, please verify you are logged in with the same account used for the purchases.
To verify your account, tap the More Menu icon , tap Help, and find Account. Your account email address should be listed.
If it is not, tap Sign in. If the wrong address is listed, remove the app from your device, and reinstall the app as shown below.
Solution 3: Reindex your Library (iOS only)
Open the mobile homepage, and type rebuild index into the input field and tap enter.
Wait a minute or two with the application open, and then open the Library panel and search for the book again.
Solution 4: Manually Restart the App
By restarting the app, you will refresh the syncing engine.
On iOS:
- Open the App Switcher: with the Logos Bible Mobile App open, swipe up from the bottom edge of your device, pausing in the center of the screen to show the iOS App Switcher.
- Close the Logos Bible Mobile App: swipe away the Logos app card to close the app.
- Make sure you have internet access.
- Reopen the app.
On Android:
- Close the app by pressing the "Home" button on your device.
- Open your device's "Settings" app.
- Choose "Apps" or "Manage Applications".
- Locate and select the Logos app you're having trouble with.
- Tap the "Force Stop" button.
- Make sure you have internet access.
- Open the Logos app from your home screen or app drawer.
Note: Some Android devices use slightly different versions of the Android OS. If this method does not match your device's menus, please contact your device vendor for specific instructions to manually “stop” or close an app.
Solution 5: Re-Install the App
If your resources are still not visible, or if the wrong account is listed, reinstall with the instructions below.
On iOS
- On your device, press and hold the app icon until all your icons begin to "wiggle."
- Tap the "X" in the top corner of the Logos App icon and select "Delete."
- The app icon will disappear.
- Press the "Home" button on your device to stop the other icons from "wiggling."
- The app is now uninstalled; any saved user info and downloaded books are removed from your device.
- Reinstall from the installation page or App Store
Any book you previously downloaded will attempt to re-download when you sign into the app.
On Android
- Close the app by pressing the "Home" button on your device.
- Open your device's "Settings" app.
- Choose "Apps" or "Manage Applications".
- Locate and select the Logos app you're having trouble with.
- Tap the "Uninstall" button.
- Reinstall from the installation page or App Store for your device.
Any book you previously downloaded will attempt to re-download when you sign into the app.